CLIENT EXPERIENCE MANAGEMENT
24x7 Contact Center Hotline
Fully operational call center (24x7) to accept all medical or service queries calls from clients.
24x7 Mobile SMS or Call Access
Asking your queries is just a text or call away- wherever you are! This accepts all medical or service calls or text messages queries from clients.
Liaison Officers
Nurses tasked to oversee the delivery of services in accordance with program specifications during confinement.
Medical Coordinators
Specialists or General Practitioners designated in hospitals who manages and assess the medical condition of the patient.
Service Management Team
A dedicated team is assigned to oversee various concerns and ensures overall customer experience management.